Refund and Cancellation Policy

Last updated: November 8, 2026

This Refund and Cancellation Policy (the “Policy”) forms part of the Terms of Service (the “Terms”) between LyfeHigh LLC, a Wyoming limited liability company doing business as “AutoLabora” (“AutoLabora”, “we”, “us”), and the client identified in the applicable Statement of Work (the “Client”, “you”). Capitalized terms not defined in this Policy have the meaning given in the Terms. Our services are provided to businesses only and not to consumers.

Summary

This table is a summary for convenience only. The numbered articles that follow govern. If the Statement of Work (the “SOW”) contains a different term for your engagement, the SOW prevails.

1. Definitions and Scope

1.1 Defined terms

In this Policy:

• “Kick-off” means the first scheduled working session in which AutoLabora begins discovery and planning for the Project with you, or, if earlier, the date on which AutoLabora begins performing paid work on the Project and notifies you of it by email.
• “Launch” means the date on which the deliverables, or the first operational part of them, are made available for live use by you or your customers, as recorded in the SOW or confirmed by email.
• “Project Fees” means the one-time project or setup fees stated in the SOW.
• “Monthly Service Fees” means the recurring monthly fees for hosting, operation, monitoring, maintenance, reporting, and advertising or SEO management stated in the SOW.
• “Minimum Term” has the meaning given in Article 6.
• “Third-Party Costs” has the meaning given in Article 9.
• “Business Day” means a day other than a Saturday, a Sunday or a public holiday in the Province of Quebec.

1.2 Scope

This Policy applies to every engagement with AutoLabora. It does not limit any right that applies by mandatory law and cannot be waived.

2. Project and Setup Fees: Deposit

2.1 Payment structure

Unless the SOW states otherwise, Project Fees are payable as follows: 50% as a deposit at signing of the SOW, and 50% at Launch or delivery.

2.2 Purpose of the deposit

The deposit reserves our schedule and pays for discovery and planning. For this reason it is treated as set out in Articles 3 and 4.

3. Cancellation Before Kick-off

3.1 Right to cancel

You may cancel the Project at any time before Kick-off by written notice sent by email in accordance with Article 11.

3.2 Refund

If you cancel before Kick-off, we refund the deposit minus our non-recoverable costs, namely (a) payment processing fees charged to us, and (b) any third-party purchases we have made for you (for example domains, licences or accounts), which remain yours or are transferred to you where they can be transferred.

4. Cancellation After Kick-off and During the Project

4.1 Deposit non-refundable

Once Kick-off has taken place, the deposit is non-refundable in all cases of cancellation by you.

4.2 Work beyond the deposit

If you cancel during the Project, work completed beyond the value of the deposit is invoiced pro rata to the stage reached according to the stages and milestones set out in the SOW. Invoices under this Article are payable on receipt.

4.3 Delivery of work completed

Subject to payment of all amounts due under this Article, you receive the work completed and paid for, in the form in which it exists on the date of cancellation, together with the handover described in the Terms.

5. Our Failure to Deliver

5.1 Remedy

If AutoLabora fails to deliver what the SOW covers, through its own fault, and does not cure the failure within 15 days after receiving your written notice describing it in reasonable detail, we refund the fees you paid for the undelivered part.

5.2 Exclusions

This Article does not apply where the failure results from your delay, your failure to provide materials, approvals or access, a change request, a failure of a third-party service, or an event of force majeure.

5.3 Sole remedy

The refund in Article 5.1 is, to the extent permitted by law, your sole monetary remedy for the undelivered part, without prejudice to your right to terminate for cause under the Terms.

6. Monthly Services and Minimum Term

6.1 What the Minimum Term means

The “Minimum Term” is the period of three (3) months starting on the Launch date, unless the SOW states a different period. It is a commitment to pay the Monthly Service Fees for each month of that period, whether or not you use the services.

6.2 Billing

Monthly Service Fees start at Launch, are billed monthly in advance, and renew automatically each month.

6.3 Ending the service during the Minimum Term

If you end the monthly service before the Minimum Term is over, the Monthly Service Fees for the remaining months of the Minimum Term remain due and are invoiced on receipt of your notice.

6.4 Ending the service after the Minimum Term

After the Minimum Term, the service continues month to month. You may cancel with thirty (30) days’ written notice sent by email. The month already started is not refunded, and we do not give partial-month refunds.

6.5 Example

Launch is on March 1. The Minimum Term runs from March 1 to May 31. If you give notice of cancellation in April, the fees for April and May are still due, and the service ends on May 31. If you give notice after May 31, for example on June 10, the service ends 30 days after your notice, on July 10. The Monthly Service Fee for the month already started when the service ends is not refunded, and no partial-month refund applies.

7. Pilot Offer

7.1 Terms

The pilot offer is CAD 99 paid upfront for a 30-day live pilot with no setup fee.

7.2 Refund

The pilot fee is refundable in full only before setup starts. Once setup has started, the pilot fee is not refundable.

7.3 After the pilot

The pilot does not renew automatically into a paid engagement. Any continuation requires an SOW accepted in writing.

8. Cancellation by AutoLabora

If AutoLabora terminates for convenience or ends the Project other than for your breach, we refund the Project Fees paid for the part not delivered and the unused part of any Monthly Service Fees paid in advance, calculated from the effective date of termination.

9. Third-Party Costs

9.1 Definition

“Third-Party Costs” means costs charged by others in connection with your services, including advertising budgets paid to platforms (Google, Meta, TikTok), telephony minutes, Meta and WhatsApp message fees, AI usage above the included fair use, application-store fees, domains and software licences.

9.2 Payment

Third-Party Costs are paid by you directly to the provider or passed through to you at cost, as the SOW states.

9.3 No refund

AutoLabora does not refund Third-Party Costs. Any refund or credit is subject to the provider’s own terms and is requested from the provider.

10. Payment Disputes and Chargebacks

10.1 Contact us first

If you believe a charge is incorrect, you must contact us at oualid@autolabora.com before disputing it with your card issuer or bank, and give us a reasonable opportunity, of at least ten (10) Business Days, to review and resolve it.

10.2 Unjustified chargebacks

A chargeback or payment reversal initiated without first contacting us, or for a charge that is valid under the SOW and this Policy, is a breach of the Terms. In that case we may suspend the services after written notice and recover the amount reversed, the fees associated with the dispute and our reasonable recovery costs.

11. How to Cancel

11.1 Method

To cancel, send an email to oualid@autolabora.com from the email address associated with your account. State the Client’s name, the engagement concerned, and whether you are cancelling a Project, the monthly service, or a pilot.

11.2 Confirmation

We confirm receipt within two (2) Business Days and state the effective end date and any amount due or refundable. If you do not receive a confirmation, please write again: your notice counts from the date we receive it.

11.3 Effective date

Notice is effective on the date we receive it. For the monthly service after the Minimum Term, the end date is thirty (30) days after that date.

12. Refund Method and Timing

12.1 Method

Approved refunds are paid to the original payment method (card or bank account) used for the payment.

12.2 Timing

We issue approved refunds within ten (10) Business Days of approval. Your card issuer or bank may need additional time to post the credit.

12.3 Currency and fees

Refunds are made in Canadian dollars, in the amount calculated under this Policy. Exchange rates and fees applied by your bank are outside our control.

13. Payment Methods

Payments are made by card through an established payment processor (for example Stripe) or by bank transfer. AutoLabora never stores card numbers.

14. Late Payment

Invoices are due on receipt, or as the SOW states. If an invoice is more than fifteen (15) days overdue, AutoLabora may suspend the services after written notice. Overdue amounts bear interest at 1.5% per month (18% per year), or the maximum rate permitted by law, whichever is lower, from the due date until payment in full.

15. Taxes

All amounts are in Canadian dollars (CAD) and are exclusive of applicable taxes, which are added to invoices. Refunds include the taxes originally charged on the refunded amount.

16. Changes to this Policy

We may update this Policy. The version in force on the date you accept the SOW applies to that engagement, unless you agree in writing to a later version.

17. Contact

LyfeHigh LLC, doing business as AutoLabora, 30 N Gould St Ste R, Sheridan, WY 82801, USA. Email: oualid@autolabora.com. Telephone: +1 218 577 1411.

18. Language

The parties have expressly required that this Policy and all related documents be drawn up in English. Les parties ont expressément exigé que la présente politique et tous les documents connexes soient rédigés en anglais. A French version is available.