AutoLabora
AI agents
Support answers drafted for you, sent only when a person says yes.
The agent checks who is asking, drafts an answer and waits for a person or a supervisor to approve it. In supervised testing: it drafts, and nothing goes to customers yet.
Why support eats your week
Most of the work isn’t hard. It’s constant.
The same few topics, all day
In a study of 4 months of support conversations, 5 topics made up 87% of them. Your team answers the same things again and again.
Copy and paste doesn’t work
Only about 8% of replies in that study were exact repeats. People need a real answer for their situation, not a canned one.
Answering the wrong person is risky
Sending account details to someone who isn’t the account holder is a serious mistake. Speed shouldn’t come before checking.
From a question to an approved answer
The agent prepares. A person decides.
- A customer’s question
- Your help articles and rules
- The customer’s account details
- Your approval rules
Your support agent- An identity check
- A drafted answer
- A person’s approval
- A clear record of what was said
How one request is handled
Follow a request from the first message to the approved reply.
- 1
It checks who is asking
Before it drafts anything about an account, it confirms the person is the account holder. If it can’t, it says so and stops.
- 2
It drafts an answer
It writes a reply that fits this person’s situation, using your own rules and help material. It doesn’t send it.
- 3
A person approves
The draft waits for a person or a supervisor. They can send it, change it or take over.
- 4
Your team sees the whole picture
Every request sits in one inbox with who asked, what was drafted and who approved it.
It drafts. You decide.
The agent never sends on its own while we test. A person or a supervisor approves every answer, so mistakes are caught before a customer sees them.
- Identity checked before any account answer
- Nothing sent without approval
- A person can edit or take over any request
- If it isn’t sure, it says so and hands over
Run for real, in-house.
This agent was built and run in-house at a subscription business our founder operated. It is in supervised testing: it drafts, and nothing goes to customers yet. We’ll say so plainly until that changes.
- No claim about faster replies or better results
- No client is using it today
- We’ll publish numbers only when they’re real and fairly described
Every message finds its way.
Calls, chats and emails come in from everywhere. Your agents keep them moving until each one lands in the right place.
Your project, step by step
A typical project, if it fits your business. We size it with you after a short call.
- Step 1
Look at your requests
We read a sample of your support conversations and find the topics that repeat.
- Step 2
Write the rules
Who it can talk to, what it can say, and when it must hand over.
- Step 3
Test with approval on
It drafts, your people approve, and we adjust together.
- Step 4
Review each month
A simple report and a decision on what, if anything, to loosen.
What you get
- An identity check before account answers
- Drafted replies in French and English
- Approval by a person or a supervisor
- A shared inbox with a clear record
- A simple monthly report
- Hosting, monitoring and fixes
What we need from you
- A sample of your past support conversations
- Your help material and rules
- A person or a supervisor to approve drafts
- A short call to agree what it may and may not say
What it won’t do
- It doesn’t send anything to customers on its own while in testing
- It doesn’t answer before checking who is asking
- It doesn’t pretend to be a person when asked
- It doesn’t give professional advice
Questions
What it costs
Part of the AI agents package: from CAD 2,000 to set up, plus a monthly fee, for every channel.
Quoted after a short call, once we’ve seen your support requests.
How pricing worksIs a client using this today?
No. It was built and run in-house, and it’s in supervised testing. It drafts, and nothing goes to customers yet.
Will it reply to my customers by itself?
Not in testing. Every answer waits for a person or a supervisor to approve it.
Why not use canned replies?
In a study of 4 months of support conversations, only about 8% of replies were exact repeats. Most people need an answer for their own situation.
How does it know who it’s talking to?
It checks identity first. If it can’t confirm who is asking, it doesn’t answer about the account and hands over to a person.
Can I see what it drafted?
Yes. Drafts and approvals are kept in your inbox, so you can see what was proposed and what was sent.
What does it cost?
It’s quoted after a short call, because it depends on your requests and your rules.
Which five questions fill your inbox?
A clear answer within 2 business days: we can build it, partly, or not a fit.